1. BOOKINGS

1.1. The following terms and conditions (Terms) as set out below will apply to all tour services provided by MNL Tours Ltd, such services will hereinafter be referred to as MNL Tours Ltd. In these Terms, “we” “us” and “our” refer to MNL Tours Ltd.

1.2. MNL Tours Ltd reserves the right to add, withdraw, substitute and/or vary agreed routes, prices and departure times or make other alterations, amendments and cancellations to the MNL Tours Tour without notice. However, reasonable effort will be made to maintain arrangements as agreed.

1.3. We may ask you to provide additional details or require you to confirm your details to enable us to process any bookings. You agree to provide us with current, complete, and accurate details when asked to do so.

1.4. A booking is only considered accepted after receipt of an email Booking Confirmation from MNL Tours Ltd.

1.5. Each booking placed that we accept results in a separate binding agreement incorporating these Terms between you and MNL Tours Ltd.

2. TOUR PRICES AND PAYMENT

2.1. All prices are quoted in £ GBP, the currency of the United Kingdom.

2.2. All prices are inclusive of VAT & other relevant taxes unless otherwise stated. 

2.3. Quotes are valid for 10 days from point of issue.  An updated quote will need to be provided if deposit is not made before the due date. 

2.4. A 50% deposit of the whole tour is required within 10 days of a quote issued.  The 50% remaining balance is then due 6 weeks before the tour starts.  If a booking is made less than 6 weeks prior to the tour starting, 100% of the tour price will need to be paid.

2.5. MNL Tours Ltd uses Stripe payment services for payment transactions. You will be bound by the terms, conditions, and fees described on the Stripe website in addition to these Terms. Please note that we do not store your credit card information on our server.

2.6. Payment is deemed to be confirmation that you have read and accepted these Terms.

3. PARTICIPATION

3.1. The Participant acknowledges and agrees to participate in the MNL Tours Ltd tours at their own risk.

3.2. A MNL Tours Ltd Tour Participant must:

3.3.1. prepare for the MNL Tours Ltd Tour by bringing any items specified in the booking confirmation voucher; including adhering to site dress code regulations

3.3.2. accept the physical risks involved in the MNL Tours Ltd Tours

3.3.3. be responsible for the safekeeping against loss and protection against damage of all personal effects of the Participant; and

3.3.4. have travel insurance covering cancellations, inability to travel or continue with the MNL Tours Ltd Tour (for whatever reason), loss or damage to personal effects, medical, evacuation and repatriation expenses, and accidental death or disability. MNL Tours Ltd will not be held responsible for any of the above or related expenses. 

3.4 While MNL Tours Ltd will attempt to accommodate any last minute changes to itinerary and/or participant tardiness on the day of the service booked the Participant is responsible for any additional costs incurred including but not limited to transportation waiting time, additional guide cost, additional site entrance ticket purchase. Furthermore the Participant acknowledges that site entrance tickets are time sensitive and MNL Tours Ltd may not be able obtain tickets for an additional day/time if they are sold out. 

4. CANCELLATION POLICY UPDATE

Cancellation by MNL Tours Ltd

4.1. Should a MNL Tours Ltd Tour not proceed, then participants will either be re-booked at the earliest possible time taking into account available times, or be issued with a refund voucher in the case of purchases bought through an agent

4.2 MNL Tours Ltd reserves the right to cancel any tour where the participant/s show any type of abusive or inappropriate behaviour towards MNL Tours Ltd guides, suppliers, staff members, other participants or general members of the public. Under these circumstances, MNL Tours Ltd will not issue any refunds.

4.3 If any participant falls ill for any reason during the course of a MNL Tours Ltd tour and is unable to continue, MNL Tours Ltd will attempt to make alternative arrangements to assist the participant however is under no obligation to do so.  As per the terms laid out in 6.2 the participant is not entitled to a refund for the services that he/cannot participant in & will need to make a claim with their insurance company. 

Cancellation by you

4.4 The below cancellation policy applies to all reasons for cancellation of tours & services including & not limited to personal & force majeure events

4.5 You may cancel up to sixty (60) days prior to the service date and receive a full refund less any non refundable accomodation/tickets/events/third-party services already purchased on your behalf  + £250 administrative fee.

4.6 For cancellations between fifty nine (59) and fifteen (15) days in advance of the date and time of the tour you will receive a 75% refund less any tickets/events/third-party services already purchased on your behalf  + £250 administrative fee.

4.7 For cancellations fourteen (14) days or less prior to the tour date & time there will be no refund.

4.8 All cancellations need to be emailed to:

info@mnltours.com

5. LIMITATION OF LIABILITY

5.1. You acknowledge that to the extent permitted by law, MNL Tours Ltd will not be subject to, nor incur, and you release MNL Tours Ltd from, any loss, claim, action, or liability for consequential loss or damage to you or any third party, including any loss of business, revenue, profits, non-delivery, conduct or things done, permitted or omitted in relation to providing of the MNL Tours Ltd Tours no matter how caused. Further, but only to the extent permitted by law, MNL Tours Ltd will not be responsible for loss or damage arising from any negligent act or omission of MNL Tours Ltd or any person for whom MNL Tours Ltd is responsible.

5.2. MNL Tours Ltd will not be liable for any illness, injury or death sustained on a MNL Tours Ltd Tour by reason of a Participant’s medical condition. Travel insurance is the responsibility of each Participant and is required to participate in a MNL Tours Ltd tour. MNL Tours Ltd is under no obligation to view or check the appropriateness of this insurance policy prior to the tour commencing.  The Participant accepts that if he/she falls ill during the tour, he/she will not receive a refund from MNL Tours Ltd but will need to make an insurance claim directly with their insurance company. If a Participant has any specific food or drink related allergies, mobility issues or any other health or medical concerns the Tour Participant must make MNL Tours Ltd aware of these at time of booking. MNL Tours Ltd will not be responsible for, and the Participant releases MNL Tours Ltd from, any liability arising out of any medical condition suffered by the traveller during the MNL Tours Ltd Tours or as a consequence of the MNL Tours Ltd Tours.

6. GENERAL

6.1. Participants are bound by these Terms by booking in their own right or having a booking made on their behalf by another person from the time of booking.

6.2. These Terms are the complete and conclusive statement of the agreement between you and MNL Tours Ltd in relation to the MNL Tours Ltd Tours provided by MNL Tours Ltd to You. These Terms may not be varied, amended, waived, altered, supplemented, modified or added to, without the express written agreement of MNL Tours Ltd. For the avoidance of doubt, to the extent of any inconsistency between these Terms and the MNL Tours Ltd general Terms and Conditions, these Terms will apply.

6.3. These Terms shall take effect and be construed in all respects in accordance with the laws of England. MNL Tours Ltd and each Participant irrevocably submit to the jurisdiction of England for all proceedings arising in connection with these Terms.